If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Which products are not eligible for returns?
we are returns all the products without expiry Date.
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
How do returns work?
You can raise a request to return your items with these simple steps:
1. Log into your Xiromile account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Xiromile account.
What is the Buyer Protection policy?
The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at firstname.lastname@example.org for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.
When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers.
How will I get my refund for returning an item I paid for with Cash on Delivery?
For your Cash on Delivery order, you can choose the below refund modes in case you return the item:
I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your XIROMILE account or mobile app. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
When are refunds given?
Refunds are given when:
- The seller cannot provide a replacement
- A dispute has been ruled in your favour in-line with Buyer Protection
- Sellers allow refunds on select categories under certain conditions
Please check the seller's Returns Policy on the product page for more details.
What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
I've still not received the refund in my Wallet.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your Wallet with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the Xiromile to get it done.
What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
COD - IMPS, 7 Business days
Xiromile wallet - 48 hours
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through 'Cash on Delivery' will be IMPS